Sonia Pegi is the Account Manager for Harness Energy PNG at the Harness state-of-the-art training facility at AES Supply Base, just outside of Port Moresby, Central Province.
1. DESCRIBE YOUR ROLE AT HARNESS?
I have worked at Harness PNG for almost 2 years and my role involves marketing and communicating the courses we offer here in PNG, working with potential clients to help establish their training needs and also managing the training process for clients, ensuring their needs are met and their expectations are exceeded.
A key aspect of my role is also to gain feedback from each and every training course, addressing any concerns and applying continual improvements into the courses we offer.
2. WHAT ARE THE TOP 3 QUALITIES FOR SOMEONE WORKING IN TRAINING TO HAVE, AND WHY?
- Time management – Excellent time management skills are key, due to the diverse range of tasks I undertake. An average day can include attending to inbound enquiries about out courses, reaching out to businesses that may have a need for the training we offer, managing upcoming course bookings, seeking course feedback and addressing any concerns our clients may have. It is therefore essential that I manage my time effectively to ensure all tasks are completed.
- Communication – Excellent communication skills are also a key quality and a significant part of my role involves relationship management, making sure everything is running smoothly and everyone is happy – ensuring all the while we are offering excellent customer service.
- Adapting to change – In training, things can change quickly. Clients may want to change the date of their training, or the nature of the training course and it is not only essential that I can adapt quickly to that change but also to manage the change effectively, presenting new solutions when required.
3. WHY DID YOU DECIDE TO START WORKING IN TRAINING?
I became aware of Harness when the company first came to PNG to start offering training services. A new company reaching out to PNG really appealed to me and also the potential of being a part of up-skilling people here in PNG and helping to grow PNG businesses was something I wanted to be part of.
Now I am working in training for Harness, I am very proud of what I do and find it incredibly satisfying.
4. WHAT IS THE MOST CHALLENGING ASPECT OF WORKING IN TRAINING?
One of the most challenging aspects of working in training can be the diverse levels of knowledge in any given training course – it is important that each participant achieves successful learning outcomes, regardless of their levels of knowledge and understanding on commencing the course.
Another challenge is related to LLN (learning, literacy and numeracy). Given that Harness is an Australian Registered Training Organisation (RTO), all materials are in English and for most of our participants here in PNG, English is not their first language. This sometimes requires customisation of the course so that understanding is not compromised. Translation is also provided as/when required.
5. WHAT IS YOUR BIGGEST ACHIEVEMENT IN WORKING IN TRAINING?
It is difficult to provide just one achievement – I would say by biggest achievements include helping to develop the PNG training facility, introducing Harness to a wide range of clients in PNG and growing relationships with clients.
5. AND FINALLY, WHAT WOULD BE YOUR DREAM TRAINING COURSE?
I would say bungee jumping! I’m scared of heights so hopefully a bungee jumping training course would help combat my fears!